Simple Kindness: #2

SPEAK TO OTHERS AS YOU WOULD LIKE THEM TO SPEAK TO YOU

We've all been on the receiving end of rudeness and condescension, and we know that these ways of speaking can allow us to feel hurt, angry, and uncooperative. Yet, we can sometimes forget this, especially when we're rushed or when we feel safely anonymous or somehow "superior" to people we are with. We may brusquely tell a waiter, "Get me more coffee." If our job involves serving the public, we may impatiently say, "Just wait in line like everyone else." We generate a lot of ill will when we adjust our level of civility according to our mood or to what we believe is the listener's worth. Communication is more effective, consistent, and appreciated when we simply show the same polite respect to everyone.

REMINDERS

* Before you speak, think about the impact your words might have on your listener. Consider the effect even of off-hand remarks and jokes.

* Use a tone of voice and body language that fit the situation and your relationship to the listener: businesslike, casual, familiar.

* Stay focused on your listener rather than looking around the room or shifting your attention.

* Keep your message brief, clear, and to the point, especially when you're giving information.

* Make your words interesting by using creative language for example: anecdotes, and when appropriate humor and lively movements and expressions.

* Don't lecture your listener or monopolize the conversation.

* Watch for clues to how your words are being received. Your listener's expressions and attitude will let you know when to explain a point, say more, or stop.


SIMPLE KINDNESS= HOW TO BE KIND IN AN OFTEN RUDE WORLD